Softworks, Inc. offers free telephone support for 30 days after purchase date. On site support, custom modifications, and additional support is available at our current rates. Training seminars are currently held in Ohio, Indiana, and Kentucky. Please see our Calendar for an updated list of training seminars. An optional Maintenance Agreement provides for low cost updates as well as decreased costs for custom modifications and support after 30 days. Training seminars are offered free to two employees in your office with a purchase of the Maintenance Agreement.
Product Life Cycle Definition:
Updates to the Current Software version are available for Maintenance Agreement customers each year FREE OF CHARGE. The current version of the Public Government Software is Visual Foxpro Version 9.0 Service Pack 2. This version was a FREE upgrade from the Visual Foxpro Version 7.0 (released 2003) for customers with a continuous Maintenance Agreement. The previous version (Foxpro 2.6A) was released in the late 1990s and is still in use in many offices.
Updates to the Foxpro 2.6 programs are no longer offered. Softworks, Inc. will continue to support this version as long as the operating systems will run the software. There is an upgrade fee for the Visual systems as the programs had to be completely rewritten. After upgrading to the Visual systems, future releases of more current Visual programs will be provided at no charge to Maintenance Agreement customers.
Upgrade fees are required only when a complete rewrite of the programs is required. The upgrade fee is much less than the purchase price and is available only to customers with a continuous Maintenance Agreement. If an UPGRADE is offered within two years of an original purchase, the upgrade is free for customers with an active maintenance agreement.
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The 2026 Maintenance Agreement follows:
Basic Plan:
Purchase of the Basic Plan provides:
- FREE PGS software upgrades to purchased version of PGS
- Three hours per year of free telephone/telecommunications support
- Reduced support fees
- Reduced travel fees
- Priority for support/modification requests
- Reduced Upgrade Fees (new versions)
The annual fee for the Basic Plan is for three users. Additional users will be negotiated. On-site support is not included in the Basic Plan, but will be provided as follows:
* Travel Fee Fee = $2.00 per mile from Pickerington, Ohio
* On-Site Support Fee = $150.00 per hour
* $250.00/day expense allowance when overnight stay is required
* Travel fees may be split among customers if scheduling permits
multiple office visits for any given trip.
Custom programming and/or telephone support (beyond 3 hours) will be provided at $150.00 per hour.
Terms:
Softworks, Inc. remains at no fault to any system network crashes, bad hard drive sectors, or power surges that may cause corruption to files.
All backup routines are the sole responsibility of the customer.
Customer Requests/Modification of Software should be submitted to Softworks, Inc. by MAIL or E-MAIL. Softworks, Inc. will provide the customer with a quote and expected date of completion as soon as possible after receipt of a WRITTEN request.
Program Upgrades:
Program upgrades will be available at www.softworks.org for all customers with a current Maintenance Agreement.
Training Seminars:
Training seminars will consist of one day sessions with complimentary lunch. Please contact Softworks, Inc. or view Support/Calendar on our website at www.softworks.org for a complete list of dates and locations .
A continuous Maintenance Agreement is required to take advantage of upgrade and new purchase discounts.
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